Preview first
Use the preview to validate campaign copy, media, style, and size selection before paying for production output.
Refunds
Refund policy for paid exports
Formatry lets buyers inspect a preview before spending credits or subscription quota on production exports.
Eligible review cases
Refunds or balance recredits may be reviewed for duplicate charges, undelivered paid packs, or support-approved mistaken purchases before credits are used.
Delivered work
Delivered final files, successful API requests, and credits consumed by completed exports are generally not refundable because the paid output has been produced.
Subscriptions
Subscription access covers recurring quota for the active billing period. Canceling prevents future renewal charges but does not automatically reverse already delivered work.
Asset or copy changes
A new creative direction, replacement upload, or revised campaign copy after delivery is treated as new generation work rather than a refund reason.
How to request review
Contact support with the account, payment receipt, delivery issue, or finished-pack reference. Do not include secret key values or full payment card details.
Have a charge or delivery issue?
Send the account and payment or delivery reference so support can reconcile payment state, credit records, and file delivery.
Open support